General return eligibility
We accept returns and consider refunds for eligible items when requests are made within 30 days from delivery. Coffee is a perishable product; unopened merchandise may be eligible for return under limited circumstances, while opened coffee is typically not accepted for return. If a product is damaged or defective on arrival, contact us right away so we can evaluate the situation.
How to request a return
To start a return, contact our support team with your order number and a description of the issue. We will provide instructions for returning eligible items. Return shipping costs are the responsibility of the customer unless we explicitly agree otherwise. Please keep proof of postage until your return is processed.
Refunds, timing and fees
When a refund is approved, we will process it within 7 business days after we receive and inspect the returned item. Shipping charges paid at the time of purchase are not refundable. There is no restocking fee for approved returns unless explicitly stated otherwise at the time of sale. Refund amounts are limited to the cost of the returned product; any original shipping charges are non-refundable.
Key details:
- Return window: 30 days from delivery.
- Customer pays return shipping unless otherwise authorised.
- Original shipping fees are non-refundable.
- Refunds processed within 7 business days after inspection.
- No restocking fee unless explicitly specified.
If you have a question about whether an item is eligible for return, please contact us with your order details and we will advise.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 920 West Lakeview Drive, Chestermere, AB, T1X 2N3, Canada.