Overview
kickinghorsecoffee Store respects your privacy and handles personal information responsibly. This privacy policy describes what categories of personal data we collect, why we collect it, how we use it, how long we keep it, and the rights you have in relation to your personal data.
Information we collect
We collect data required to process and deliver your orders: name, shipping and billing address, contact phone number, email address, and payment-related details. We may also collect technical information necessary to operate the site and to prevent fraud, such as IP addresses and device information. When you contact us for support we retain the information needed to answer your inquiry.
How we use personal information
Personal data is used to fulfil orders, manage shipping and returns, handle customer support requests, meet legal and accounting requirements, and improve our operational processes. We do not sell personal information to third parties. We may use service providers who handle data on our behalf for specific operational purposes; they act under contract and follow our instructions regarding data handling.
Data sharing and cross-border transfers
Your information may be processed by third-party service providers located in jurisdictions outside of Canada. Where data is transferred across borders we use contractual protections and other safeguards that meet applicable legal requirements. We may also disclose personal data where required by law or to respond to lawful requests by public authorities.
Retention periods
We retain personal information only as long as necessary for the purposes described here or to satisfy legal and accounting obligations. For example, invoice and accounting records will be kept for ten years where required by tax or corporate rules. Customer service records are retained for the period needed to resolve the enquiry or for a reasonable period thereafter.
Your rights
Depending on applicable law, you may have rights to access, correct, delete or restrict the processing of your personal information. To exercise these rights, or to ask questions about our privacy practices, contact us at [email protected] or write to the address below. We aim to respond to privacy requests in a timely fashion and in accordance with applicable legal standards.
Contact: [email protected]
Address: 920 West Lakeview Drive, Chestermere, AB, T1X 2N3, Canada
Policy last updated: 9-Aug-25
Making a privacy request
Send a personal-information request for kickinghorsecoffee Store, 920 West Lakeview Drive, Chestermere, AB, T1X 2N3, Canada, to [email protected]. Identity verification may be required before it is completed.