Ordering and product details
Shipping destinations and timing
We ship to addresses in Canada and the USA. Processing and shipment schedules depend on the items ordered and the destination. Please consult the Shipping & Delivery page for our standard fulfilment and transit timelines.
Returns and exchanges
Coffee is perishable and we do not accept typical returns of opened coffee. If a purchase is faulty or you’re not satisfied, reach out within the stated return period and we’ll work with you on an appropriate remedy. For full steps and conditions see our Refund & Returns Policy page.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask kickinghorsecoffee Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 8259824727 and keep a copy of the message you send.
Need a specific answer?
Email [email protected] or call +1 8259824727 with the details relevant to your question.