Processing time
Orders are typically processed and prepared for shipment within 1-3 business days. Processing may take longer during peak periods or when an order contains items that require special handling. We recommend allowing the full processing window before contacting support about shipment timing.
Delivery windows
Once an order leaves our facility, typical transit times are:
- Within Canada: 3-7 business days.
- To the United States: 5-10 business days.
These windows are estimates for standard shipments and do not include the initial processing period. Delivery timing may vary depending on the destination and local carrier operations.
Customs, duties and shipping charges
Shipments to destinations outside Canada may be subject to customs processing, duties or taxes imposed by the destination country. Such charges are the responsibility of the recipient. Shipping charges collected at checkout cover the carrier service only and are non-refundable if the order has shipped. If a package is returned to us due to an incorrect address provided by the customer, additional fees for reshipment may apply.
If you need help with an order or have concerns about delivery timing, contact our support team with your order details and we’ll do our best to assist.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These kickinghorsecoffee Store settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 920 West Lakeview Drive, Chestermere, AB, T1X 2N3, Canada.